Terms of service
Terms last updated: July 8th, 2022
Terms & conditions
STEM@Home ("Company," "we," or "us"), a limited company registered in England and Wales under company number: 14052451, having its registered address at STEM@Home, 71-75 Shelton Street, Covent Garden, London, England, United Kingdom, WC2H 9JQ, provides access to information through our website accessible at the URL http://www.stemathome.me/ (the "Site," or "Website"), and sells and supplies the goods and services (the "Product") listed on this Website. By using this Website or by ordering any of the Products listed on this Website, you agree to be legally bound by these terms and conditions ("Conditions" or "Terms"). You will be unable to proceed with your purchase if you do not accept these Terms and Conditions as may be modified or amended and posted on this Website from time to time. If you do not agree to these Terms and Conditions, you must exit this Website immediately.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING THE SITE OR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT (i) YOU HAVE READ THESE TERMS AND CONDITIONS, (ii) UNDERSTAND THEM, (iii) AGREE TO BE BOUND BY THEM, AND (iv) YOU ARE AT LEAST 18 YEARS OLD. NOTE THAT YOU MAY NOT USE THE SITE OR SERVICES UNLESS YOU ARE AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS BELOW, WE ARE UNWILLING TO GRANT YOU ACCESS TO THE SITE OR THE SERVICES.
1. Account
In order to use some of the Website features and to purchase a STEM@Home Product from the Website, you should register to set up an account (“Account”) with us by completing the registration form on the Website. In order to register an Account, you must be an individual and agree to comply with these Terms.
1.1 Representations and Warrants
You warrant that all information you provide to us when registering an Account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure that the information in your account is updated regularly with any relevant changes.
1.2 Responsibility
You are responsible for the confidentiality of your Account login information and you are fully responsible for all activities and purchases that occur under your Account. You must notify us immediately of any unauthorized use of your Account, or suspicion that anyone has obtained access to your Account, or if you otherwise become aware of any unauthorized use of your Account, or other security breaches. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
1.3 Right to Refuse
We may refuse at our absolute discretion any application to create an Account on the Website, receive our services, or purchase our Product for any reason whatsoever.
1.4 Permission to Contact
By supplying your email address when creating an Account or subscribing to our mailing lists, you grant us permission to contact you via email regarding your Account and changes to your subscription, or the services and the Product we offer.
1.5 Sharing Your Contact Details
With the exception of order processing, we will not pass or sell your details to any company outside of our group. Your data may be transferred outside the EEA (European Economic Area).
2. Pricing and Payments
2.1 Bank Charges
You agree not to hold us responsible for any banking charges incurred due to payments on your Account.
2.2 Order Procedure
No order is accepted from you until our Website displays an order confirmation message and you receive a confirmation email from us. The Website allows you to review your order and make any corrections before submitting it to us, and by submitting the order, you confirm that you have made any necessary corrections. We may require additional verification or information before accepting any order.
3. Cancellation and Returns
3.1 Cancellation by You
Orders can not be cancelled.
3.2 Cancellation by Us
We reserve the right to terminate or restrict your use of our service for any or no reason whatsoever. If we terminate your use of our service because of a breach of any obligation under these Terms, such termination will be immediate and without notice.
3.3 Exchange
We do not accept any kit exchanges.
3.4 Damaged or Defective Items
You must inspect the kit delivered to you on the day of receipt and notify us the same day of any defects. We will replace or refund you for the defective kit if notified of any damage or defects on the day of receipt according to the procedure below.
All returns must be made within two weeks after the kit shipment date. All returned kits must be unused and returned in accordance with the instructions received from contacting our customer service. You are solely responsible for the cost of shipping the returned kit. Provided that we confirm that your kit was damaged and was returned as described above, your sole and exclusive remedy is that
1. we will issue a refund to your credit card in the amount charged for the damaged kit (if your credit card has already been charged) or
2. we will not charge your credit card for the damaged kit. The refunded amount will include the applicable delivery fee.
4. Delivery
4.1 Territory
The products can only be delivered to addresses within the UK and countries available to be shipped to via Royal Mail.
4.2 Used Postal Service
We use different postal services in different regions of England.
4.3 Delays
Any delivery dates provided by us are estimates. You will not hold us responsible for any delays outside our control relating to the delivery of the Kit.
4.4 Delivery Terms
We reserve the right to ship Kits at different frequencies and intervals depending on stock availability.
4.5 Lost Kits
It is your responsibility to report all lost Kits within two weeks of expected delivery time by email to info@stemathome.me.
4.6 Areas with Unreliable Post
We reserve the right to cancel your service if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
4.7 Address Change
If you change your shipping or billing address, you must update your address details by logging into your Account on the Website or emailing us at info@stemathome.me and updating your details. Please ensure we receive this communication two weeks before a Kit is due to be dispatched, as you will be solely responsible for any Kits posted to the wrong location.
5. Website and Product Use
5.1 License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable personal license to access and use the Site and Services and download, install, and operate any software (in object code form only), scripts, and other content that we may from time to time have specifically identified within the Site as available for download either to your PC, smartphone, or a tablet device (“Software”). The Software is a part of the “Service.” Your use of any Software may be subject to additional terms and conditions that accompany such Software. Except where you are given a non-exclusive license to use the intellectual property rights that you need to enable you to use the Website in accordance with these Terms, you are not given any rights in respect to the intellectual property rights owned by us or our licensors, and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the Website.
5.2 Non-Transferable
You may not rent, transfer, assign, commercially exploit, resell, or sublicense access to the services to any third party.
5.3 Personal Use Only
You may use the Website and the Services (including the Software) only for your personal, non-commercial purposes.
5.4 No Derivatives
You further agree not to combine or integrate the Website and Software with hardware, software, or other technology or materials not provided by us. You may not modify or create any derivative course based on the Website and Software.
5.5 No Harmful Code
You agree not to upload, post, email, or otherwise send or transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, harm, damage, destroy, or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this Website. You also agree not to interfere with the servers or networks underlying or connected to this Website or our services, or to violate any of the procedures, policies, or regulations of networks connected to this Website. It is your responsibility to ensure that your computer system is compatible with the Website and meets all the necessary technical specifications to enable you to access and use the Website.
5.6 No Reverse Engineering
You may not decompile, disassemble, reverse engineer, or otherwise attempt to obtain or perceive the source code from which any component of the Website and Software is compiled or interpreted, and nothing in these Terms should be interpreted as granting you any right to obtain or use source code.
5.7 No Impersonation
You agree not to use the Website, Services, and Software to impersonate any other person, conduct yourself in an offensive manner, misrepresent your affiliation with a person or entity, or use the Website, Services, or Software for any illegal, immoral, or harmful purpose.
5.8 No Illegal Use
You agree not to use the Website, Services, and Software to:
1. violate any local, state, national, or international law;
2. use the Website, Services, or Software for any unlawful purposes or in any way that may damage our name or reputation or that of our affiliates;
3. stalk, harass, or harm another individual;
4. collect or store personal data about other users;
5. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.
5.9 Links to Other Websites
From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. It also includes links from advertising on the Website. They do not signify that we endorse the linked website(s). We have no responsibility for the content, privacy policies, or operation of such linked websites, or for anything provided by the third parties controlling such linked websites.
5.10 Links to This Website
If you create a link to this Website and we want you to remove it, we reserve the right to ask you to do so.
5.11 Product Disclaimers
STEM@Home products:
The products are designed as an educational activity for children NOT YOUNGER THAN TWELVE (12) years old and may contain Small Parts, Small Balls, Long Cords, Magnets, Balloons, and may need Batteries to operate. YOU ACKNOWLEDGE THAT THE KITS ARE NOT DESIGNED, MANUFACTURED, OR INTENDED FOR USE BY CHILDREN UNDER THE AGE OF TEN. IN ADDITION TO ALL OTHER LIMITATIONS AND DISCLAIMERS IN THIS AGREEMENT, THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY, IN WHOLE OR IN PART, FOR ANY CLAIMS, LIABILITY, DAMAGES, LOSS, OR COSTS ARISING FROM USE BY CHILDREN UNDER THE AGE OF TEN.
Kits contain some chemicals which can present a hazard to health. You must follow the following rules when using the Product:
1. Read the instructions, safety recommendations, and first-aid information before use, follow them and keep them for reference.
2. Use only under adult supervision.
3. Do not allow consumables to come into contact with any part of the body, particularly the mouth and eyes.
4. Always wear eye protection safety goggles while using the Product.
5. Keep young children, animals, and those not wearing eye protection away from the experimental area.
6. Keep the experiment kits out of reach of children under 10 years of age.
7. Observe all reasonable safety procedures when using the Product.
8. Clean all equipment after use. Make sure that all containers are fully closed and properly stored.
9. Ensure that all empty containers are disposed of properly.
10. Wash hands after carrying out experiments.
11. Do not use any equipment which has not been supplied with the kit or recommended in the instructions for use.
12. Do not eat or drink in the experimental area.
13. Because children’s inclinations vary widely even within age groups, supervising adults should exercise discretion as to which experiments are suitable and safe for them. The instructions should enable supervisors to assess any experiment to establish its suitability for a particular child.
14. The supervising adult should discuss the warnings and safety information with the child or children before beginning an experiment. Particular attention should be paid to the safe handling of acids, alkalis, and flammable liquids.
15. The area surrounding the experiment should be kept empty and away from the storage of food. It should be well-lit, well-ventilated, and close to a water supply. A solid table with a heat-resistant surface should be used.
16. Substances in non-reclosable packaging should be used up (completely) over the course of one experiment, i.e. after opening the package.
17. Be attentive while using the tea light candles. Only use it as described in the experiment instructions. After usage, wait for some time for the candle to cool down.
18. If the child has strong allergies or asthma, make sure they never inhale any of the reagents provided. Avoid experiments that involve the release of strong smells (safety caption: “Conduct in a well-ventilated area”), or consult with a doctor before performing them.
Product contents disclaimers:
WARNING! The Product contains chemicals that may be harmful if misused. Read cautions on individual containers carefully. Not to be used by children except under adult supervision.
WARNING: Choking Hazard – Small Parts. Contains Small Balls. Strangulation hazard – Contains Long Cords. Not for children under 3 yrs old.
WARNING: This Product contains small magnets. Swallowed magnets can stick together across intestines, causing serious infections and death. Seek immediate medical attention if magnets are swallowed or inhaled.
WARNING: Choking hazard – Children under 8 yrs can choke or suffocate on uninflated or broken balloons. Adult supervision is required. Keep uninflated balloons from children. Discard broken balloons at once.
6. Disclaimers
6.1 Availability of Website
Although we make reasonable efforts to ensure that this Website is available to you to view and use 24 hours a day, 7 days a week, this is not guaranteed. The Website may be temporarily unavailable at any time because of: server or system failure or other technical issues; reasons that are beyond our control; required updates, maintenance, or repair. If a fault occurs with this Website or in our services, please report it to us and we will correct the fault as soon as we reasonably can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email.
6.2 Website Limited Liability
This Website and its contents are provided “as is” and on an “as available” basis, and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the Website, any failures, delays, or interruptions in the shipment of Kits, delivery, or downloading of any content contained on the Website, any costs, losses, expenses, or damages arising from the use of or reliance on the content provided on the Website, or any conduct by users of the Website. We reserve the right to deliver Kits at our sole discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our Site is accurate, complete, or current. We do not guarantee the security of any information transmitted to or from the Site or service, and you agree to assume the security risk for any information you provide using the Site or service. We may, from time to time, restrict access to certain features, parts, or content of the Website, or the entire Website, to users who have registered with us.
6.3 Indemnification
You agree to indemnify and hold us, our subsidiaries, our affiliates, and each of their directors, officers, agents, contractors, partners, and employees, harmless from and against any loss, liability, claim, demand, damages, costs, and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms & Conditions or any violation by you of any applicable laws or the rights of any third party.
6.4 Exclusions
The limitations or exclusions of warranties and liability contained in these terms do not affect or prejudice the statutory rights of a consumer, i.e., a person acquiring goods otherwise than in the course of a business. The limitations or exclusions of warranties and remedies contained in these terms shall apply to a customer only to the extent such limitations or exclusions and remedies are permitted under the laws of the jurisdiction where a customer is located. If applicable law requires any warranties with respect to the Product, all such warranties are limited in duration to ninety (90) days from the date of delivery. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.
6.5 Outdated Information
The information contained on this Website is for general information purposes only. We endeavor to keep the information contained on the Website (other than User Material) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the Website, please contact us.
6.6 Limitation of Liability for Product Misuse
In addition to all other limitations and disclaimers in these Terms, we should not be liable to you or any third party, in whole or in part, for any claims, liability, damages, loss, or costs arising from Product use that does not comply with these Terms.
7. Privacy
We collect personal information about you through your use of this Website and our services. All information that we collect about you is subject to our Privacy Policy. If you do not agree to our Privacy Policy, which constitutes part of our Terms, you must exit our Website immediately.
7.1 Feedback
We will treat any feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit to us anything you consider to be confidential or proprietary.
8. Intellectual Property
8.1 Copyright
All intellectual property rights in or relating to the Website (including our text, graphics, software, photographs and other images, videos, sound, trademarks, and logos) are owned by us or our licensors.
8.2 Trademarks
All trademarks, logos, images, courses, and company names displayed or referred to on this Website are the property of their respective owners. Nothing on this Website grants you any license or right to use, alter, or remove such material.
8.3 Potential Copyright Infringement
We respect the intellectual property of others and ask that users of our Website and Software do the same. In connection with our Website, Services, and Software, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Website, Services, and Software who repeatedly infringe on intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Website, Service, and Software, unlawfully infringing on the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification must be provided to our designated Copyright Agent:
1. your physical or electronic signature;
2. identification of the copyrighted work(s) that you claim to have been infringed;
3. identification of the material on our services that you claim is infringing and that you request us to remove;
4. sufficient information to permit us to locate such material;
5. your address, telephone number, and email address;
6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.
Please note that any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs, and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement. The designated Copyright Agent for the Company is:
Designated Agent: Francis Jones
Address of Agent: STEM@Home, 71-75 Shelton Street, Covent Garden, London, England, United Kingdom, WC2H 9JQ, UK
Email: info@stemathome.me
9. User Content
In these Terms, we use the term “User Content” to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds, and musical or literary works. It does not include the Account information you provide when you register as a member or when you subsequently change that information. If you review or submit User Content, you are agreeing to do so on these Terms. If you do not want to review or submit User Content on these terms, then you should not do so.
9.1 No Responsibility for User Content
We do not systematically review User Content submitted by users of this Website. We are not responsible for the content of User Content. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Content, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.
9.2 No Affiliation
You may not state or imply that your User Content is in any way provided, sponsored, or endorsed by us.
9.3 Right to Refuse
We reserve the right, in our sole discretion, to remove, edit, or refuse to post any of your User Content, or to restrict, suspend, or terminate your access to all or any part of this Website, particularly where User Content breaches this section of the Terms, and we may do this with or without giving you any prior notice. We may report your User Content to law enforcement authorities if we find that your User Content violates these Terms or the applicable laws.
9.4 License to Use Your User Content
By submitting User Content (including your and/or your child’s name, voice, photograph, and likeness) you hereby grant us an irrevocable, nonexclusive, royalty-free and fully-paid, sub-licensable, transferable, and worldwide license to use, reproduce, modify, prepare derivative works of, display, and perform that User Content in any media (including, but not limited to, our Website and in our Software). You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content. We may link User Content or parts of User Content to other material, including material submitted by other users of the website or created by us and/or other third parties. We may use User Content for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market, or advertise ourselves. We will not sell your User Content to third parties, but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Content.
9.5 Warranties
Each time you submit User Content to us, you represent and warrant to us as follows:
1. you own your User Content or have the right to submit it, and in submitting it you will not be violating any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
2. your User Content is not harmful to children in any way;
3. your User Content is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offence, give rise to civil liability, violate any law; and is not otherwise inappropriate;
4. your User Content does not advertise any course or service or solicit any business;
5. your User Content does not identify any individual (including by way or name, address, or a still picture or video) under the age of eighteen (18), and if User Content identifies any individual over the age of eighteen (18), you have that person’s consent to be identified in exactly that way in your User Content; and (e) in submitting your User Content you are not impersonating any other person;
6. your User Content does not constitute unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.
9.6 No Guarantee over Your User Content
We are not obligated to back up your User Content, and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content.
10. Term and Termination
These Terms will become effective and binding when you use the Website, Service, or Courses, when you voluntarily provide any information about yourself to us, or when you indicate your agreement by following any instructions we place on the Site (such as buttons labeled “I Agree”) (whichever occurs first). We reserve the right to terminate these Terms, your Account, and your access to the Website and the Service at any time without notice. You may delete your Account at any time, for any reason, by following the instructions on the Website.
11. Miscellaneous Matters
11.1 Modifications to These Terms
We reserve the right, from time to time, to change these Terms at our sole discretion. The Terms applicable to your access to and use of this Website will be the version that is current and displayed on the Website as at each date you access the Website. Your use of the Website after changes are made means that you agree to be bound by such changes. Terms last updated: July 8, 2022 (except clauses 2.5 and 4.1, which are updated automatically).
11.2 Governing Law
Your use of this Website is governed by these Terms and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this Website, the services we provide, and the Courses we sell are subject to the exclusive jurisdiction of the English courts.
11.3 Assignment by Us
You agree that we may assign any of our rights and/or transfer, sub-contract, or delegate any of our obligations under these Terms. These Terms are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.
11.4 No Waiver
If we delay exercising or fail to exercise or enforce any rights available to us under these Terms, such delay or failure does not constitute a waiver of that right or any other rights under these Terms.
11.5 Force Majeure
We will not be liable to you for any lack of performance, or the unavailability or failure of this Website or our services, or for any failure by us to comply with these Terms, where such lack, unavailability, or failure arises from any cause reasonably beyond our control.
12. Contact Information
STEM@Home, 71-75 Shelton Street, Covent Garden, London, England, United Kingdom, WC2H 9JQ. Email: info@stemathome.me